As part helps disadvantaged child, It works in partnership with local education authorities and health services to supported those children who need it most. The charity has 5 trustees, 27 full-time employees and 33 volunteers.
As what will the volunteers be shown on an organsation model of the charity?

• A. Part of the environment.
• B. Supplier
• C. Customer
• D. Process

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month.
To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.
Required by the local authority. The statistics will be approved by the police board before released for publication.
From the perspective of the police force, what would be considered a) an external event and b) internal event?

• A. a) Crime statistics release
  b) Crime statistics submission
• B. a) Major incident
  b) Crime statistics approval.
• C. a) Detailed report submission.
  b) Local authority declaration
• D. a) Major incident
  b) Major incident recording

ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer's brand name. Recently, some customer have suggested that a dual-boot tablet that can run more than one operating system would improve their competitive edge.
This would require a significant changein the manufacturing process and will require a decision from senior management, supported by a business case.
How would this suggestion by represented on an organization model of ANTAB's business?

• A. Supplier input
• B. Factor in the external environment
• C. Customer request
• D. Output from a process.

A classic car racing club has regular race days.A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include:
- Monitor race positions The real-time display of race positions and lap times.
- Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race
- Restrict accessto the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced
- Comply with data protectionlegislation.All proposed record management systems must comply with government regulation concerning data storage and access.
Which of these is a functional requirement of an IT solution?

• A. Monitor race positions
• B. Comply with data protection legislation
• C. Restrict access.
• D. Inspect cars.

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?

• A. No orders to the cash processing center should be for cash to be used by the back tills.
• B. 100% of cash orders must be delivery by 3pm the same day.
• C. 100% of cash machine notes must be new notes.
• D. No cash machine outages are experienced due to insufficient cash or poor quality notes.