思い立ったらすぐ始めたい、そんな方にぴったりなのがCertShikenのService-Cloud-Consultant対策です。お支払い完了後すぐにダウンロードでき、Salesforce Certified Service cloud consultantの学習を今日からスタートできます。

Salesforce Service-Cloud-Consultant 試験概要:

認定ベンダー:	Salesforce
試験名:	Salesforce Certified Service Cloud Consultant 試験
試験番号:	Service-Cloud-Consultant
合格点:	78%
対応言語:	英語, スペイン語, 日本語, ポルトガル語（ブラジル）, ドイツ語, フランス語
試験時間:	105 分
受験料:	USD 200 + 該当する税金
関連資格:	Salesforce Certified Administrator Salesforce Certified Platform App Builder
出題数:	採点対象60問 + 非採点最大5問
認定の有効期間:	2年間
試験形式:	複数選択式問題, 単一選択式問題, シナリオ設定型問題
推奨トレーニング:	Trailhead：Service Cloud Consultant 資格取得のための学習教材
受験申し込み:	Salesforce 認定試験の登録
サンプル問題:
受験方法:	オンライン監督付き受験または公認試験会場での受験
前提条件:	推奨資格：Salesforce Certified Administrator 認定資格、および Service Cloud 導入に関する実務経験2～3年
公式シラバスのURL:	https://trailhead.salesforce.com/credentials/servicecloudconsultant

Salesforce Service-Cloud-Consultant 試験シラバストピック:

Salesforce Certified Service cloud consultantに関するよくあるご質問

Salesforce Certified Service cloud consultant 認定 Service-Cloud-Consultant 試験問題：

問題 #1

Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.
What should a Service Cloud Consultant recommend that UC's Salesforce Admin do in this scenario?

A. Conduct testing in a preview sandbox so the team can adjust features that will be affected by the release.
B. Postpone the release to the production org so the team can finish the project before the release is deployed.
C. Disable updates to the sandbox so the team can continue using the solution without the updates from the release.

問題 #2

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

A. Flow with notifications
B. Reports and dashboards
C. Approval process

問題 #3

Universal Containers has developed and tested several permission sets that control access to critical objects and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets to production while adhering to Salesforce deployment best practices and maintaining change traceability.

A. Manually recreate the permission sets directly in production to ensure accuracy.
B. Use the Salesforce Metadata API via Workbench to deploy the permission sets.
C. Deploy the permission sets using an outbound change set from sandbox to production.

問題 #4

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A. Total Open Cases
B. Average Handle Time
C. Reduced Call Volume

問題 #5

A recent review of customer satisfaction surveys revealed that the support center does a poor job of upselling new products to customers. Customers report dissatisfaction when calling for service issues and receiving a sales pitch instead.
However, customers that
have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

A. Service Analytics Predictions
B. Einstein Next Best Action
C. Visual Remote Assistant

解説：